Delivery

Delivery will take place via Royal Mail, courier or the postal method deemed most suitable for the weight, size and nature of the product. Delivery will take place as soon as is practical to the UK address specified in your order. Please note: Some postal addresses in Northern Ireland, offshore islands and some remote areas of Great Britain are not covered by our Delivery Cost. We may be able to arrange delivery to such areas at an additional postage cost. Please contact us for details. Under normal circumstances orders received before 2pm, Monday – Friday, will be processed the same day. Orders will be generally be despatched between 1 – 7 business days. All risk in the products(s) you order (including risk of loss and/or damage to the goods) shall pass to you when they are delivered to the delivery address specified in your order. Nordic Care reserves the right to cancel an order where; the products(s) are unavailable, where there has been a product, description, price or other information error, or for any other reason that we deem necessary and/or appropriate in the circumstances.

Notice of damage, defect, non delivery

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must inform us (by phone or email) within 3 days of your delivery. Where a courier wants you to sign for damaged goods, please write a note that they are damaged or “Awaiting inspection”. Please include your order number, delivery note number, contact details and product details on any correspondence or in any communication. We reserve the right to inspect any product reported as faulty before refund or replacement. We will arrange collection of the item or, we will ask you to provide the product details (serial No if applicable) and supply images for the purpose of confirming any fault. The company will not be liable for any defect in the product(s) arising from fair wear and tear, wilful damage, accident, negligence or use other than that intended. Refunds cannot be processed if the fault has been caused, created or is a result of misuse. In the event of a parcel going missing, we will not dispatch a replacement item, or offer a full refund until a claim has been accepted and processed by Royal Mail or courier. This process usually takes 21 days, but may be longer. In the event of damage or breakage, Nordic Care Services may ask you to provide product details and supply images for the purpose of making a claim.

Nordic Care Services accept no responsibility:

Where proof of delivery has indicated that a ‘you were out’ card has been left by the Courier/ Royal Mail (or similar) and you have subsequently not made contact or collected the item. If we have sent an item out to an address that you have provided that was incorrect, we will not refund, exchange or credit your item.